FAQ – Frequently Asked Questions
Reservations
How can I book a room at the Masq Hotel?
You can book a room directly on our website, by email, or by phone.
Can I cancel or modify my reservation?
Yes, cancellation and modification policies depend on the rate you selected. Please check your reservation confirmation for more details or contact our customer service.
Check-in and Check-out
What time is check-in and check-out?
Check-in is from 3:00 PM, and check-out is until 11:00 AM. If you need special arrangements, please inform us in advance.
Do you offer late check-out?
Yes, subject to availability and for an additional fee. Please contact reception for more information.
Does the hotel have a car park ?
Yes, the Masq Hotel offers private and secure parking, as well as electric charging stations. Additional fees may apply. We recommend reserving your spot in advance.
Services and Activities
Is breakfast included in the room rate?
Breakfast is not included in all rates. Please check the details of your reservation or contact us to add this option.
Is the hotel accessible for people with reduced mobility?
Yes, we have rooms and facilities accessible for people with reduced mobility. Please inform us of your specific needs when booking.
Do you accept pets?
Unfortunately not. We completely understand how much your four-legged family members mean to you, and we’re truly sorry that we’re unable to welcome them at Masq Hôtel.
To ensure the comfort and well-being of all our guests — particularly those with allergies — we’ve made the thoughtful decision to keep our spaces pet-free. It wasn’t an easy choice, but it allows us to offer every guest a peaceful, worry-free stay.
What activities are available near the hotel?
The hotel is ideally located for exploring La Rochelle. Nearby, you’ll find the Old Port, La Rochelle Aquarium, and numerous restaurants and shops. We would be happy to recommend the best activities and sights to visit.